Familiarisation Session with Jaime Walsh was very useful, clear and easy to follow. Thank you for your help.
Good service, relatively quick and very straightforward
I just wanted to say thank Kayleigh for her excellent customer service that she recently provided me. The whole process from Remtek was handled by Kayleigh and she has constantly demonstrated a high level of excellent customer service. There is never enough praise for excellent service. Thanks Louise Owen-Thomas
Thank you Gabriel for taking the time, and having patience
really helpful, and really patient thank you
The training I received from Gabriel Karikari was really helpful, it was delivered remotely and the information was concise and not difficult to understand. I appreciated being shown a little of how the software works and am excited to use it for my studies.
The service was amazing. I preferred to contact via email and they were always readily available for me when I needed them! I was full time working when arranging the delivery and everything but they were flexible around me and the information was all sent to me very quickly. So I would like to say a big thank you to Kayleigh and Chloe for making it easy for me!
Jeanette is great to deal with!
My first experience acquiring equipment and software through the DSA process, which was made simple and easy to understand by Remtek. From order to delivery, it was very smooth and quick. It can be hard to organise and deal with stuff like this when you work a 9-5 job and struggle to get the chance to ring, but the Admin team were always accessible when I needed them. Austen in the Tech team was very helpful and responded quickly to my query re software. Thank you.
Good communication through the order and delivered equipment very quickly, and always happy to help students out
Really amazing process of claiming on my insurance for my laptop. Remtek were really easy to communicate with and got back to me quickly. They worked around my schedule and organised reliable pick-up and delivery of equipment. The claim was hassle free and they were able to sort out the issue! They kindly transferred my hard drive to the new laptop which is greatly appreciated.
Overall really great process
Chloe was incredibly helpful and professional - she did a really good job.
The customer service I have received is incredible. I was a particularly hard customer to get hold of (I work unsociable hours as well as the normal 9-5) and I was well taken care of. Thank you so much!
Thank you very much for the way you have met all my study needs and have made it easy for me to activate the apps on the laptop. It was a worry for me that I would not be able to do it and a pleasure to follow your easy instructions.
I had input from Kyle on 25/3 and Gareth on 7/6
Both Kyle and Gareth, have been very patient and human and explained things well. They have both taken the time to help me sort out issues with storage on my computer, so that I could get my dyslexia software downloaded. Thank you very much!
Melissah has been absolutely incredible when it comes to organising my DSA order. With having ADHD, I often get stressed about timetabling and planning things like deliveries and appointments, but Melissah was so friendly and helpful that this experience has been nothing but seamless and care-free. Thank you so much!
My experience with using Remtek Systems has been a wonderful one. Throughout the whole process, from placing the order to receiving help regarding set-up and installation from the technician, the team members, were very penitence and understanding as well as very professional.
Kyle was excellent today helping me with my new software, very knowledgeable and patient
Very helpful with all the information asked