Skip To Content.
  • Text Size:
  • Colour Selection:
  • Line Height:
  • Letter Spacing:

Training

Remtek training

Remtek Systems Ltd provides one to one training to DSA students nationwide, both face to face and remotely. All of our trainers are experienced and certified on using the Assistive Technology provided by suppliers.

How to book

If your DSA 2 letter shows that Remtek Systems Ltd is the provided supplier for Assistive Technology Training, you can contact us via phone or email. If the DSA 2 letter shows that Remtek Systems Ltd are both the Assistive Technology and the Assistive Technology Training providers, you can schedule both appointments with one of our admin clerks.

We will schedule a timed appointment face to face or remotely to conduct the allocated sessions. You will also receive an email confirming the appointment time and date. We recommend face to face for the first training session, however remote training is equally successful.

What to expect

The first training session consists of us gathering information to find the best training method for the student. The trainer will have an overview of the technology provided with you, making sure everything is ready for training. Training guides are provided to use during and after the sessions along with training videos. We will complete a training strategy plan; this allows us to concentrate on key areas to support the students’ needs. Every student and training session is different, but with our experience and knowledge the end result is the same!

Face to face training

Our trainers will contact you on the morning of the training session to confirm the appointment. We will arrive at the agreed destination and training will take place in your preferred environment. We conduct the session(s) according to the strategy plan completed to ensure your needs are supported and the Assistive Technology provided is being used correctly in accordance to this.

During training sessions, breaks are recommended by the trainer, this helps concentration. You can request breaks at any point during the session.

If you have more training hours available the trainer will schedule the next session with you.

Remote training

On the morning of the training session an email will be sent to the provided email address with a link to start the training session. The trainer will contact the student to confirm the time of the session.

We use two way interaction software, this allows both the trainer and the student to take control of the keyboard and mouse. Each training session can be recorded for the student to access later if required. There is a whiteboard feature, which means the trainer can point out certain areas or features using a highlighting tool.

There is a web cam available if the student would like to use this feature, although this isn’t compulsory.

We conduct the session(s) according to the strategy plan completed to ensure your needs are supported and the Assistive Technology provided is being used correctly in accordance to this.

During training sessions, breaks are recommended by the trainer, this helps concentration. You can request breaks at any point during the session.

If you have more training hours available the trainer will schedule the next session with you.

Cancelling a session

If a training session cannot go ahead, we must be informed 72 hours before the scheduled appointment, either by phone or email.

Need further assistance?

Our staff are ready to help you with your DSA needs. You can easily contact us via the following:

  • Phone: 0161 745 8353
  • Email: admin@remtek-online.co.uk
  • Live Support: Chat with an assistant at Live Support

 

MEDION ERAZER Gaming Laptops featuring Intel CPUsOur Hardware Partners
Disability Confident EmployerReg ID: DCS014084
© 2024 Remtek Systems
Site & Privacy Controls
Site & Privacy Controls

Privacy Introduction

We do not collect any information on you by default. Please review our privacy policy & consent settings to understand & change how we handle your data. By continuing to use the site without reviewing you will find some features are disabled:

Privacy Settings

Language Selection

Close
Close

Privacy Policy

"We" refers to "Remtek Systems"
"You" refers to you, the user of our services

What do we collect from you:

  • No identifiable information is collected from you while you browse our website.
  • Any information submitted by you via the contact forms is sent directly to email. We do not retain anything on our website.
  • Google Analytics; although we utilise this service and it will be able to track you as a user on the website, you must opt in to invoke it. It will be turned off by default.
  • Zopim/Zendesk Chat Service; you have to opt in to use this service as it uses several analytics cookies, please check the Zendesk website. It is off by default

How do we handle collected information:

  • All information you provide to us is held internally. The only exception to this is where depending on your requirements select information is forwarded to government bodies orienting around Disable Student Allowance services.
  • Any third-party services you've opted to use have their own policies. You may review them at their respective websites.

Access to your information:

  • You have the right to request a copy of any information we hold about you. Further, you may ask for explanation, update, correction or deletion if you wish. We will only hold the information that you provide to us and therefore rely on you for its accuracy.

Cookies:

  • Cookies are data that is stored on your web browser:
    • They are essential for the activation of third-party services on your web browser (which reduce your privacy)
    • They are essential for anonymously storing settings for the visual changes on your web browser
    • They are used as a means of securely registering/signing in as a user on our website
  • Third party:
    • Please be aware that as you use the features on our website provided by a third-party (Google Analytics, Zopim/Zendesk), we have no control over what they record or share with other parties. Please refer to their specific cookies and privacy policies.

Security

  • Anything stored on our website is secured on a database that uses uniquely generated encryption keys.
  • We enforce an encrypted connection to our website for added security and privacy.

Marketing

  • We never share any personal data with third-party marketing.
  • We require you to opt-in so we can send you updates, offers and details of calendar events.

Third party websites

  • We have no control over how third-party entities decide to handle your data; you must therefore review their specific privacy policy.

Third party services

  • We use third-party services to enhance you user experience, if you do opt-in you're under their policies, refer to section "How do we handle collected information"

Communications

  • We are unable to ensure the privacy of data transmitted as we do not have end-to-end control in the sending and/or receiving of it.
  • Email; we monitor all emails sent to us, this includes attachments, malicious links and/or viruses

Contact us

Email: admin@remtek-online.co.uk

Phone: 0161 745 8353

Post: Unit 550, Metroplex Business Park, Entrance 6, Broadway, Salford, M50 2UE

Last updated (24th May 2018)

Consent Settings

Zendesk uses a number of cookies and scripts for tracking/analytic purposes, you can review it below:

Close
Accept All
Opt-out