From being on the phone to being in-person the customer service was spot on. Chris listened to what I was struggled with and helped to create a package of equipment that will help to make my studies more accessible as now I will have more comfort and support. Chris informed me of everything I needed to know and pointed me in the right direction if were to require more help.
Amazing individuals, so attentive please give Ellen, Jade and Kayleigh raises, they were so kind:))
Brilliant. Clear explanations, patience for my computer illiteracy, excellent service.
The service I received recently from remtek in relation to my laptop going in for repair was excellent - the communication was very effective and Phil Key in particular was brilliant in letting me know what was going on at all stages throughout the repair. The time it took for the repair was less than a week - it was collected on the Tuesday and I had a fixed laptop back in my hands on the Saturday which was brilliant as it didn\'t impact on my studies. Thank you Remtek - especially Phil!!
This is for the telephone agent, service was delivered with expedient professionalism.
Spoke to a lovely lady to arrange delivery and training, so helpful and kind. Very quick communication.
Absolutely amazing service. Couldn't recommend enough.
I am incredibly grateful to all the teams at Remtek Systems. They have communicated efficiently and provided endless support throughout the service. I have found the overall process with Remtek seamless, and all my needs have been addressed consistently. I require extra assistance regarding specific scenarios, and the teams at Remtek have gone above and beyond for me, which lessened my anxieties, so I felt comfortable.
Jamie has been really helpful, knowledgable, and efficient. He answered any questions I had and put me at ease. Things were well organised, and he went through all my pieces of equipment thoroughly. I look forward to the next session. Thank you!
Md Mahbub Ali
Excellent service from beginning till now.Specially the familiarisation session with Fabian was excellent.He sorted everything including my printer setup.He was always reassuring me with all my silly questions in calm and professional manner.As an mental heath patient what I needed most.Thanks guys will be annoying you next 3 years every now and then ?
I have been extremely impressed with the speed that everything has been dealt with once the DSA report was scanned and received by the team.
My daughter suffers from anxiety but you understood this and enabled me to act on her behalf.
I did struggle to get through on the telephone understandably but all email communications have been answered promptly.
I am very grateful to you all for making this process run smoothly.
Amazing customer service and the products are very good and easy to do the application.
During my training, I was assisted by one of the workers John Micheal, who made my experience quite relaxing and enjoyable. He was completely understanding and reassuring throughout, and even if I were even a bit unsure, he would run through things again, so I felt fully confident at the end. So overall excellent service, really friendly and lovely to chat to!
Jaimie was very personable and patient. He went through all the technical things I needed to know in plain English. Nothing was too much trouble. It was a nice experience. Very professional and organised. Thanks Jaimie.
Process was very easy and accessible. The upgrade process was explained very clearly and was easy to understand. Booking a delivery date was easy as well, and the staff were very friendly and supportive. I would recommend this supplier for anyone who is going through the DSA process.
Very friendly staff when I called them. They handled my DSA equipment quickly and without problem.
John-Michael was my trainer and he made me feel comfortable from the start. He has a great energy, very helpful and understanding. He was able to answer all of my questions and went above and beyond to make sure I fully understood all of the benefits available to me through various soft wares. John-Michael took his time to recommend other soft wares that may also aid me in my university work. Very patient and a great guy to talk to, brilliant and professional!
Very friendly and easy to talk to. Information was very clear and easy to understand, really great for setting me up with the new equipment and programs!
Iv had support with dyslexia software before which was pointless, I didn\'t understand what the person delivering the information was telling me, they were uninterested. BUT I have had Thomas Jackson this time around and I can not praise him enough, he is so helpful and easy to understand. I now understand and enjoy my software thanks to him. He has great customer service and goes above and beyond to help if you don\'t understand anything or need more help. Thank you Very much ! Highly recommend!