Skip To Content.
  • Text Size:
  • Colour Selection:
  • Line Height:
  • Letter Spacing:

Complaints Procedure NMH

The purpose of our complaints procedure is that we can resolve on going matters and respond to past issues. It is also to allow us to improve our procedures or staff performance issues, especially where we appear to be at fault. Any complaint will be handled in a professional and non-confrontational manner.

If you have a complaint please first telephone Remtek 0161 745 8353 and speak to an administrator or email please give a brief description of the issue. If the matter is current and requires urgent action please state this.

You should indicate you preferred method of contact i.e. telephone, email or post.

We are happy to deal with a third party on your behalf but we will need to know who they are and have your permission to speak to them.

Please note the NMH suppliers are rarely given any personal information including the reason for you being given NMH support. You may find it appropriate to inform us.

The administrator will then pass the details of the issue to the appropriate section. The administrator of that section will acknowledge the complaint by email and/or post and if required contact you to obtain a full description of the issue. They will investigate the matter and reply to you not less than 5 working days and not more than 10 working days unless you have stated that the matter is urgent where prompt action will be taken.

If you are not happy with the action taken to deal with your complaint send an email to or write to Mark Farrar. Please provide as much information about the matter. The matter will be fully investigated and you will receive an answer in 10 working days.

If you are still not happy with our response you have the option of speaking to your disability officer at your university or your assessment centre. If this does not resolve the matter to your satisfaction you then have the option of raising the matter with your funding body.

The steps are as follows:

  1. Raise the matter with the supplier dealing with the appropriate administrator in that section.
  2. If the matter is not resolved.
  3. Raise the matter with Mr M Farrar at Remtek.
  4. Should the matter still not be resolved.
  5. Escalate the matter by speaking to your disability officer or assessment centre.
  6. If the matter still remains unresolved you have the option of referring the matter to your funding body.

It is important that all the stages of this procedure are follow in the above order.

There may be personal reason why you wish to deal with your disability officer at the initial stages Remtek understand this and will alter this procedure to reflect those personal circumstances.


Telephone: 0161 745 8353
Unit 550, Metroplex Business Park
Entrance 6, Broadway
M50 2UE
Office Opening Hours:
Monday - Friday 8.30am - 5.30pm
Technical Support Opening Hours:
Monday - Friday 8.30am - 5.00pm

Need further assistance?

Our staff are ready to help you with your DSA needs. You can easily contact us via the following:

  • Phone: 0161 745 8353
  • Email:
  • Live Support: Chat with an assistant at Live Support


MEDION ERAZER Gaming Laptops featuring Intel CPUsOur Hardware Partners
Disability Confident EmployerReg ID: DCS014084
© 2024 Remtek Systems
Site & Privacy Controls
Site & Privacy Controls

Privacy Introduction

We do not collect any information on you by default. Please review our privacy policy & consent settings to understand & change how we handle your data. By continuing to use the site without reviewing you will find some features are disabled:

Privacy Settings

Language Selection


Privacy Policy

"We" refers to "Remtek Systems"
"You" refers to you, the user of our services

What do we collect from you:

  • No identifiable information is collected from you while you browse our website.
  • Any information submitted by you via the contact forms is sent directly to email. We do not retain anything on our website.
  • Google Analytics; although we utilise this service and it will be able to track you as a user on the website, you must opt in to invoke it. It will be turned off by default.
  • Zopim/Zendesk Chat Service; you have to opt in to use this service as it uses several analytics cookies, please check the Zendesk website. It is off by default

How do we handle collected information:

  • All information you provide to us is held internally. The only exception to this is where depending on your requirements select information is forwarded to government bodies orienting around Disable Student Allowance services.
  • Any third-party services you've opted to use have their own policies. You may review them at their respective websites.

Access to your information:

  • You have the right to request a copy of any information we hold about you. Further, you may ask for explanation, update, correction or deletion if you wish. We will only hold the information that you provide to us and therefore rely on you for its accuracy.


  • Cookies are data that is stored on your web browser:
    • They are essential for the activation of third-party services on your web browser (which reduce your privacy)
    • They are essential for anonymously storing settings for the visual changes on your web browser
    • They are used as a means of securely registering/signing in as a user on our website
  • Third party:
    • Please be aware that as you use the features on our website provided by a third-party (Google Analytics, Zopim/Zendesk), we have no control over what they record or share with other parties. Please refer to their specific cookies and privacy policies.


  • Anything stored on our website is secured on a database that uses uniquely generated encryption keys.
  • We enforce an encrypted connection to our website for added security and privacy.


  • We never share any personal data with third-party marketing.
  • We require you to opt-in so we can send you updates, offers and details of calendar events.

Third party websites

  • We have no control over how third-party entities decide to handle your data; you must therefore review their specific privacy policy.

Third party services

  • We use third-party services to enhance you user experience, if you do opt-in you're under their policies, refer to section "How do we handle collected information"


  • We are unable to ensure the privacy of data transmitted as we do not have end-to-end control in the sending and/or receiving of it.
  • Email; we monitor all emails sent to us, this includes attachments, malicious links and/or viruses

Contact us


Phone: 0161 745 8353

Post: Unit 550, Metroplex Business Park, Entrance 6, Broadway, Salford, M50 2UE

Last updated (24th May 2018)

Consent Settings

Zendesk uses a number of cookies and scripts for tracking/analytic purposes, you can review it below:

Accept All