Skip To Content.
  • Text Size:
  • Colour Selection:
  • Line Height:
  • Letter Spacing:

Cancellation Policy

If you wish to cancel your order in full or any item on order, including training, you MUST contact us immediately.

If you intend to change or cancel all or any items, including training, we MUST be notified 3 working days prior to your arranged Set-up and Delivery or training date.

If you are unable to contact us prior to 3 working days we reserve the right to charge a re-stocking fee or, in the case of training, you may lose your entitlement and liable to cover the cost of the session. If training is cancelled with less than 3 working days’ notice you are required to provide a reason for the cancellation.

You may contact are admin team via Telephone on 0161 745 8353 Monday to Friday from 8:30 to 17:30 or by emailing admin@remtek-online.co.uk

Need further assistance?

Our staff are ready to help you with your DSA needs. You can easily contact us via the following:

  • Phone: 0161 745 8353
  • Email: admin@remtek-online.co.uk
  • Live Support: Chat with an assistant at Live Support

 

Down
ISO 9001 : 2015 Quality Management System CertificationCert No: 315002019
ISO 27001 : 2013 Quality Management System CertificationCert No: 339272020
MEDION ERAZER Gaming Laptops featuring Intel CPUsOur Hardware Partners
Disability Confident EmployerReg ID: DCS014084
© 2024 Remtek Systems
Site & Privacy Controls
Site & Privacy Controls

Privacy Introduction

We do not collect any information on you by default. Please review our privacy policy & consent settings to understand & change how we handle your data. By continuing to use the site without reviewing you will find some features are disabled:

Privacy Settings

Language Selection

Close
Close

Privacy Policy

"We" refers to "Remtek Systems"
"You" refers to you, the user of our services

What do we collect from you:

  • No identifiable information is collected from you while you browse our website.
  • Any information submitted by you via the contact forms is sent directly to email. We do not retain anything on our website.
  • Google Analytics; although we utilise this service and it will be able to track you as a user on the website, you must opt in to invoke it. It will be turned off by default.
  • Zopim/Zendesk Chat Service; you have to opt in to use this service as it uses several analytics cookies, please check the Zendesk website. It is off by default

How do we handle collected information:

  • All information you provide to us is held internally. The only exception to this is where depending on your requirements select information is forwarded to government bodies orienting around Disable Student Allowance services.
  • Any third-party services you've opted to use have their own policies. You may review them at their respective websites.

Access to your information:

  • You have the right to request a copy of any information we hold about you. Further, you may ask for explanation, update, correction or deletion if you wish. We will only hold the information that you provide to us and therefore rely on you for its accuracy.

Cookies:

  • Cookies are data that is stored on your web browser:
    • They are essential for the activation of third-party services on your web browser (which reduce your privacy)
    • They are essential for anonymously storing settings for the visual changes on your web browser
    • They are used as a means of securely registering/signing in as a user on our website
  • Third party:
    • Please be aware that as you use the features on our website provided by a third-party (Google Analytics, Zopim/Zendesk), we have no control over what they record or share with other parties. Please refer to their specific cookies and privacy policies.

Security

  • Anything stored on our website is secured on a database that uses uniquely generated encryption keys.
  • We enforce an encrypted connection to our website for added security and privacy.

Marketing

  • We never share any personal data with third-party marketing.
  • We require you to opt-in so we can send you updates, offers and details of calendar events.

Third party websites

  • We have no control over how third-party entities decide to handle your data; you must therefore review their specific privacy policy.

Third party services

  • We use third-party services to enhance you user experience, if you do opt-in you're under their policies, refer to section "How do we handle collected information"

Communications

  • We are unable to ensure the privacy of data transmitted as we do not have end-to-end control in the sending and/or receiving of it.
  • Email; we monitor all emails sent to us, this includes attachments, malicious links and/or viruses

Contact us

Email: admin@remtek-online.co.uk

Phone: 0161 745 8353

Post: Unit 550, Metroplex Business Park, Entrance 6, Broadway, Salford, M50 2UE

Last updated (24th May 2018)

Consent Settings

Zendesk uses a number of cookies and scripts for tracking/analytic purposes, you can review it below:

Close
Accept All
Opt-out