In 2020 we became conscious of DSA students suffering in silence. As an industry we are all too aware that only 20% of students take up their full allocation of assistive technology training.
It was this alarming figure and the shift to digital services during the pandemic that prompted us to improve our delivery for students who have learning difficulties and disabilities.
The Zoom video meeting app has become extremely popular for students, studying at home and remotely during lockdown.
Zoom now features end-to-end encryption and other ways to protect accounts from worrying privacy flaws. The platform also recently added a marketplace for virtual events, and is testing app integrations such as Slack and Dropbox.
For more and more students, Zoom is becoming a necessity and a way to stay connected to family, friends, fellow students and their studies.
We were concerned to learn in 2020 that some universities restricted students installing new products on their network, including Zoom.
As a business we made the decision to install Zoom prior to laptops being delivered, ensuring that every Remtek student would have access to the platform if they needed it.
Our new IT system
The move to a more digital service offering has also included the introduction of a state-of-the-art IT system.
At the end of 2020 we launched a cloud-based service management solution, Tesseract. This exciting, new system has enabled us to be more efficient when allocating engineers and to scale as we grow.
Tesseract allows us to dispatch notes automatically to students with clickable software links and activation codes. Our engineers are then able to review automated dispatch notes and access the code that has been issued without having to contact office staff whilst onsite, saving time.
The entire process means we can complete our unique familiarisation session more efficiently and integrates perfectly within our bespoke orientation process.
With an increase in issues such as isolation, disconnect, loneliness and the mental well-being of people with disabilities, improving communication and ongoing support for students is crucial.
In addition to our digital services we will be launching a student website dedicated completely to student support. Keep your eyes peeled!