The global pandemic and another national lockdown have made student support more important than ever. Especially, with so many students having to carry out their studies at home and with only online support.
Our team is now working more closely with students who have learning difficulties and disabilities.
Over the last 8 months we have been developing processes and procedures that ensure an integrated and seamless business system.
We recognise that only 20% of students take up their full allocation of assistive technology training. Something that needs to change!
Our bespoke orientation process
We’ve created a bespoke orientation process that supports DSA students in getting started with their equipment from the get-go:
Step 1: Disability Awareness Course
All our employees are required complete a disability awareness course to ensure that they are comfortable supporting students with a range of learning difficulties and disabilities. DSA students need support that is accessible and free from stress. Our team members have the confidence and know-how to support all students in a positive way.
Step 2: Employee shadows Engineer
Before an Engineer can start their role we insist that they shadow at least 2 trained engineers over a 2-to-4-week period, taking note of the Remtek processes and procedures.
Step 3: Engineer shadows employee
The roles are then reversed, and new employees are shadowed by a minimum of 2 trained engineers for a period of 2 weeks. This enables engineers to support new employees in carrying out their role to the highest standard and allows for any arising issues to be addressed.
All engineers deliver an efficient service and all setups are followed by an introductory familiarisation session.
Step 4: AT training
Remtek is pleased to offer AT training as well as equipment. All AT trainers are put through the same rigorous training process and all trainers have been field engineers previously.
Being able to offer the training alongside the equipment setup means that our holistic approach can be delivered to the student throughout their journey. An added benefit is that there is only one point of contact and therefore less confusion for the student.
If we aren’t chosen for both equipment and training, we partner with industry-leading service providers for delivery.
Step 5: The lightbulb moment
The ‘light bulb’ moment is what is all about for us. It is the point at which it all comes together for a student and they are confidently engaging with their software and equipment.
The success of the orientation process
Our orientation process and service delivery’s success are proven by the number of 5-star reviews that we have received.
With an increase in issues such as isolation, disconnect, loneliness and the mental well-being of people with disabilities, improving communication and ongoing support for students is crucial.
All our team members feel personally involved in ensuring that the student has the tools to use their equipment and/or software comfortably and confidently.
If anyone would like to find out more about our orientation process or how to implement something similar get in touch with our team today!