Text Size:

  • T
  • T
  • T

Colour Selection:

  • T
  • T
  • T
  • T
  • T
Close Accessibility Controls

News & Updates

Student Feedback: why capturing feedback is imperative to our service delivery

Category: News

The most important outcome for Remtek is student success. The only way we can guarantee that we are achieving this outcome is to capture student’s opinions on our service delivery. 

Student feedback has always been an integral part of our entire process as it allows us to adjust and improve our services and keeps students involved in the development of the business.  

We are here first and foremost to solve student’s problems and fulfill their needs. 

After every setup and training session, our engineers and trainers request feedback, which is submitted via our own website or google reviews. Having the feedback available publicly enables all providers to access the information and make improvements to their own service delivery if relevant.  

The feedback submission via our website allows for an anonymous selection if a student does not want to be known. 

Remtek wants every student to feel comfortable and confident in submitting feedback, both positive and negative. 

Services created from feedback 

Our Bespoke Orientation Process 

One of our major concerns is that only 20% of students take up their full allocation of assistive technology training. Feedback indicated that the process from allocation to implementation was long and without enough touchpoints.  

In response to this, we created a bespoke 5-step orientation process that supports DSA students in getting started with their equipment from the get-go. The process involves all of our employees completing a disability awareness course, followed by a 2-step reverse shadowing programme and then an AT training session.  

The last step is the ‘light bulb’ moment, which is what is all about for us. It is the point at which it all comes together for a student and they are confidently engaging with their software and equipment. 

Virtual Setups and Bookings 

At the beginning of the pandemic, in 2020 students expressed concerns about whether they would still be able to access our services. Many were worried that due to face-to-face activities having to be reduced that they would miss out. 

The DSA process for students can be long and convoluted, which we have found can be stressful and overwhelming. In addition, the onus is on the student to contact the NAC, to make an appointment to arrange delivery or training. 

In March we made the decision to shift to virtual setups and virtual bookings to support students throughout COVID-19, guaranteeing that our approach would not be compromised when a face-to-face visit could not be carried out. 

The feedback from this adjustment has been great: 

“My guy John Michael rules, I usually hate online appointments but he is so friendly and engaging. Really good at explaining everything clearly, I picked it all up so easily thanks to him.” Safiya Lim 

Remtek Students 

We found that many of the recommendations, questions and concerns raised within feedback were applicable to a host of students. So, we created a destination where feedback could be turned into useful content to further support studies. Especially for those most vulnerable who did not feel confident enough to reach out when they had a worry.  

Remtek Students is a website full of helpful content and advice, created directly from feedback to help students on their journey. 

Getting Involved 

If you are a student, industry professional or DSA business we would like you to get involved. We’re always looking for feedback and ‘Student Champions’ for Remtek Students to improve the student journey.  

If you have advice or information that could be useful to students get in touch today. Contact Danielle at danielle@clickstartmarketing.org or visit the new site here! 

Need further assistance?

Our staff are ready to help you with your DSA needs. You can easily contact us via the following:

  • Phone: 0161 745 8353
  • Email: admin@remtek-online.co.uk
  • Live Support: Chat with an assistant at Live Support


MEDION ERAZER Gaming Laptops featuring Intel CPUsOur Hardware Partners
Disability Confident EmployerReg ID: DCS014084
© 2024 Remtek Systems
Site & Privacy Controls
Site & Privacy Controls

Privacy Introduction

We do not collect any information on you by default. Please review our privacy policy & consent settings to understand & change how we handle your data. By continuing to use the site without reviewing you will find some features are disabled:

Privacy Settings

Language Selection


Privacy Policy

"We" refers to "Remtek Systems"
"You" refers to you, the user of our services

What do we collect from you:

  • No identifiable information is collected from you while you browse our website.
  • Any information submitted by you via the contact forms is sent directly to email. We do not retain anything on our website.
  • Google Analytics; although we utilise this service and it will be able to track you as a user on the website, you must opt in to invoke it. It will be turned off by default.
  • Zopim/Zendesk Chat Service; you have to opt in to use this service as it uses several analytics cookies, please check the Zendesk website. It is off by default

How do we handle collected information:

  • All information you provide to us is held internally. The only exception to this is where depending on your requirements select information is forwarded to government bodies orienting around Disable Student Allowance services.
  • Any third-party services you've opted to use have their own policies. You may review them at their respective websites.

Access to your information:

  • You have the right to request a copy of any information we hold about you. Further, you may ask for explanation, update, correction or deletion if you wish. We will only hold the information that you provide to us and therefore rely on you for its accuracy.


  • Cookies are data that is stored on your web browser:
    • They are essential for the activation of third-party services on your web browser (which reduce your privacy)
    • They are essential for anonymously storing settings for the visual changes on your web browser
    • They are used as a means of securely registering/signing in as a user on our website
  • Third party:
    • Please be aware that as you use the features on our website provided by a third-party (Google Analytics, Zopim/Zendesk), we have no control over what they record or share with other parties. Please refer to their specific cookies and privacy policies.


  • Anything stored on our website is secured on a database that uses uniquely generated encryption keys.
  • We enforce an encrypted connection to our website for added security and privacy.


  • We never share any personal data with third-party marketing.
  • We require you to opt-in so we can send you updates, offers and details of calendar events.

Third party websites

  • We have no control over how third-party entities decide to handle your data; you must therefore review their specific privacy policy.

Third party services

  • We use third-party services to enhance you user experience, if you do opt-in you're under their policies, refer to section "How do we handle collected information"


  • We are unable to ensure the privacy of data transmitted as we do not have end-to-end control in the sending and/or receiving of it.
  • Email; we monitor all emails sent to us, this includes attachments, malicious links and/or viruses

Contact us

Email: admin@remtek-online.co.uk

Phone: 0161 745 8353

Post: Unit 550, Metroplex Business Park, Entrance 6, Broadway, Salford, M50 2UE

Last updated (24th May 2018)

Consent Settings

Zendesk uses a number of cookies and scripts for tracking/analytic purposes, you can review it below:

Accept All