Remtek Systems reaches 1000 Google Reviews
We are delighted to share that Remtek Systems has reached 1000 Google reviews, whilst retaining an impressive score of 4.9. These reviews are testament to the hard work of every team member at Remtek Systems and show the positive outcomes that are being achieved from our dedicated training and overall service delivery.
One customer, Kevin commented “I'm dyslexic in my late 50s I've always struggled with taking notes and producing documents. I've just had training sessions from Remtek on three key pieces of software. I was a little nervous before the training my tutor was very good with a calm relaxed attitude. Speaking with him I could see had good knowledge and experience. With people with my problems after our training sessions I now feel quietly confident in my own capabilities with the use of these programs. Thank you so much I'm really looking forward to starting university and using these new skills.”
Another described his experience with DSE Assessor Errol “Such an accommodating individual with a high level of understanding and relaxing personality. Guided me through a vast range of ergonomic options at a pace that was suitable for me, without the session feeling rushed. 10/10 experience and I’m left feeling very satisfied. Thanks Errol!”
Our methods have been refined over several years and we are proud to now say that all of our trainers have been receiving great feedback from a wide range of students and customers.
Student Sorina explained her background and how her DSE Assessor Fabian took great care when delivering and setting up her equipment:
“I am writing this review in order to extend my gratitude and appreciation for Fabian.
I came to this country quite unaware of the support I can receive, and Fabian was there to not only guide me but also do his best to ensure I am all set for university.
During the assessment, he covered all my needs and ensured he presented me with every option, giving guidance and answering my questions. I appreciate his thoughtfulness about my condition and what could be of use for me, especially in managing pain.
When delivering and setting up the equipment, he took care of everything and worked efficiently.
Many thanks to Fabian for his work and for having my best interests at heart, and to the Remtek team for being reliable, fast to reply and accommodating my needs. All the best!”
What our staff had to say
We interviewed Lead Assistive Technology Trainer, Thomas Jackson to hear his thoughts on the reviews and understand why the feedback process is so important for all trainers:
“At Remtek Systems Ltd, we have tailored our training process to be person-centred, so that no session is the same as the last. We understand that everyone is individual and learns in different ways. One of the most important aspects that allows us to make changes to our training procedure to be better for our clients is the reviews that we receive.
Student reviews allow us to explore which areas of our training procedure work and why; and help us to understand if there are changes that need to be made.
We are continuously developing learning strategies based on training situations and adaptations for different clients’ needs. We want to make sure that each client feels understood, calm and ready to learn within their sessions.
Our trainers use the reviews as talking points in weekly meetings to explore better practices and decide on any service changes or enhancements.
Our trainers are always striving to do their best and enjoy reviewing all of the positive feedback. Not only for personal gain but also to know that they have helped their client in the best way. The reviews also show other companies, customers, and colleagues how we help our clients.
We have recently reached over 1,000 reviews on Google with an average of 4.9 out of 5 stars. We see this as an amazing achievement for the company. The reviews signify that they have had a positive experience with Remtek Systems Ltd from their very first contact, up until their final training session.”
Remtek Systems General Manager Nick Dalli also commented:
“The most important outcome for our trainers is student and customer success. The only way we can guarantee that we are achieving this outcome is to capture student’s opinions on our service delivery.
Student feedback has always been an integral part of our entire process as it allows us to adjust and improve our services and keeps students involved in the development of the business.
After every setup and training session, our engineers and trainers request feedback, which is submitted via our own website or Google reviews. Having the feedback available publicly enables all providers to access the information and make improvements to their own service delivery if relevant.
We want every student to feel comfortable and confident in submitting feedback, both positive and negative. Thank you to everyone who submitted a review and a huge well done to all of our team members for their fantastic service delivery.”
Keep an eye out for more updates which regards to our training offer and our other business areas which include workplace services and ergonomic products. To learn more about our training offer check out our training to strategy approach here.