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News & Updates

Remtek Training: Our Training to Strategy Approach

Category: News

This week we’re talking about Remtek assistive technology training and why keeping the student at the centre of the process is so important.

Once a student has been approved for assistive technology and we have been engaged as their training provider our innovative process begins. 

We start by asking students questions that help form a bespoke strategy including:

  • Which aspects of your studying are you struggling with the most?
  • What university projects are you working on currently?

Rather than focus on the product itself, we work with the student and based on their answers, we form a training plan that focuses on their specific needs.

Involving students in the process and building a strategy in partnership is what sets our training offering apart.

All our trainers have been promoted through our business from builds technician, technical support, on-site engineers and trainers. Training is less disruptive and cancelled sessions reduced, as technical issues can be addressed straight away by trainers instead of being signposted.

Our Trainers

Backed by our continuous and high number of great reviews, our trainers offer the best-in-class training. We caught up with three of our trainers this week to find out how they create training strategies for a range of students:


“Once connected to the session and after introductions and pleasantries we engage in a conversation with the student about their needs and what they wish to gain from the sessions.

This involves asking probing questions regarding the student’s disability and needs.

This allows our trainers to work with the student to customise the session to fit their requirement and how they wish to be trained, as everyone learns and absorbs information differently.

Some students prefer a hands-on approach where they are guided through the software whilst others prefer to watch and listen.

The trainers gather information regarding the current workload of the student and discuss how everything different aspect of their equipment can help.

The sessions are always unique to the individual.”


“When I have the initial first session with the student, I always start by asking what course they are studying at university, just to see if some of the software will help with specific aspects of what they are studying.

I will always give a brief overview of what each piece of software will do before we go into more detail, this is just to give the student a quick insight as to where they can use it the most. This also sometimes puts them at ease, as some students do not know what the software is for at all.

Asking the students what they struggle with the most with their studying is important. This allows us to form a plan of how I can train the software to suit the student’s needs. Sometimes just showing the software without this can be really confusing to the student, so showing them specific aspects that will help them the most is a lot more beneficial to the student. So, we always user the training plan before each session, and fill it out at the end so we know what has been covered.

I always offer to record the training sessions, just so the student can always work back through in case they missed bits of the information. Again, this puts them at ease, as they always have this recording so they can look back over the software to learn the key parts that we trained them on.”


“When speaking to a new student for the first time it’s always good to take an interest on what course they are studying and seeing if they are enjoying the course.

Next, I will ask if they currently have any assignments they need to complete and if they need any help with anything in particular. For example, if a student has a deadline pretty soon and they have a lot of reading to do beforehand, I’d suggest to the student to train firstly on a software that can benefit with faster reading capabilities.

It’s good to tailor your sessions to each student as some students will be struggling with different areas of university. I think showing a genuine interest in what the student is doing and asking questions is a good way to engage a student. At the end of the day, we are here to help in any way we possibly can.”

Student Feedback:

“The training is clear and not ambiguous.”

“A personable and proactive service!”

“Tom made everything seem so easy so attentive and always checking I was ok while doing 2-hour sessions.”

“I have no hesitation to recommend Remtek, especially Jaimie for his professionalism and knowledge.”

“I enjoyed the sessions thanks to John-Michael and despite usually struggling with how to use technology, he demonstrated how straight forward the different softwares are to use. I am very happy with how the sessions went and would definitely recommend.”

Remtek Assistive Technology Training

Remtek Training is the students' champion. We have created a bespoke student website from student feedback gathered through our training sessions.

Our ultimate goal is to make the DSA process as enjoyable as possible for the student and give them the confidence to use their software effectively throughout their studies.

To find out more about Remtek Training download our brochure here!

Need further assistance?

Our staff are ready to help you with your DSA needs. You can easily contact us via the following:

  • Phone: 0161 745 8353
  • Email:
  • Live Support: Chat with an assistant at Live Support


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Last updated (24th May 2018)

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