The first contact for a Remtek trainer is in-person or online with a pre-booked meeting, which will be either a 1- or 2-hour time slot. If the session is online, then the Remtek Trainer will help you connect and share your screen, so any changes we make within the software to best suit you will not need to be replicated later.
Once you are connected, or your Trainer is sitting with you, we will explain that throughout the session; we will make sure to keep you from overloading you with information, advise you to ask questions when you have them, and not wait until later.
The first step after introducing ourselves is completing a training strategy and plan form. Both of these forms help us tailor each session to the client and help find ways the software can best suit their needs. More about our training to strategy approach can be found in an earlier article of ours here.
The training strategy form allows us to highlight key areas that the client is struggling with, and it spans multiple areas to ensure the client can communicate their issues in the best way possible. For example, the training strategy guide covers reading speed, reading accuracy and comprehension, concentration, processing speed, spelling, note-taking, mobility, vision and hearing, etc. With the list created, the Trainer can understand which software may be most important for the client.
This brings us to the following form, which is the training plan. This form allows the Trainer and the client to converse over the software given and explain in short sentences how each software can help (A familiarisation session should have previously happened from the supplier company to help the client understand the basics of each software). Discover why familiarisation sessions are a vital part of the student journey. With a general understanding of what each software's capabilities are, the client is then better able to determine an order in which they would like to see the software (If they are unsure, then the Trainer will pick an order per the client's needs or if they have essays or exams starting soon). Once they have decided on an order to learn the software, this will be marked down on the form along with their course title and other relevant information, i.e. pains in some regions of the body, migraines, dyslexia, ADHD.
After both forms have been completed within the first few minutes of the session, we can open up the first software from the list. Next, your Trainer will ask if you would prefer to keep control of the mouse or if you would like them to control it if you have an online session. This can help stop the client from getting joint pains and allow them to focus entirely on what the software can do.
With the first software open, the Trainer will go through how to use it in complete detail, often referring back to the training strategy form to explain why it is vital to the client. Then, within each training session, we will get through as much of each software or even multiple software's depending on the capability and memory of the client. We always ensure that you are shown enough, but not too much that it starts to become overwhelming, as we have found this leads to clients feeling disheartened and worried about the software.
At the end of each training session, your Trainer will allow you time to ask questions or see if there is anything you would like to go over again. After this, we will help you book your next training session at the client's convenience. Finally, we explain how the client can leave a review either through google or through our website. We use the review feedback to see what works and what needs changing with training. It is also a valuable resource to see how our trainers are performing.
If the client's session with Remtek is not their first, then the Trainer will use the training strategy guide to know the client's problematic areas. They will also check the training plan to see which software the client wants to use in this session. Knowing what the client's issues are and which software they want to see allows our trainers to create a plan of how to show each piece of software in a fashion that would work best for the client in mind—for example, making sure that we focused on how to make a problematic issue, like note taking and concentration issues, into a non-existent worry using specific tools within certain software.
The training plan is also used to ensure that we can get through all of the client's software within the number of hours awarded to them through Access to work or Access to learn. We, as trainers, need to ensure that the client is getting the most out of each session and also make sure that they do not end up running out of time to use, meaning they may be unable to see a particular software.
With the training strategy and training plan forms and how trainers cater each session specifically to each client, we are giving the best version of training that we can offer. As a result, all clients will feel supported throughout their sessions and feel their needs have been met. Each client will also leave each session feeling more knowledgeable about the software they have seen and much more comfortable knowing that what they are using the software for will be a much easier task than it used to be.
