Skip To Content.
  • Text Size:
  • Colour Selection:
  • Line Height:
  • Letter Spacing:

News & Updates

Interview: Claire Sheen

Category: News

Interview: Claire Sheen

This week we discover why students are raving about our new Assistive Technology Trainer, Claire Sheen and how she approaches training.

Here’s a snapshot of our interview with Claire:

When did you start with Remtek Systems?

“I started my training with Remtek Systems 8 weeks ago in June 2023. The training process was very rigorous and gave me all the tools needed to deliver great training sessions for a range of students.”

Tell us about your training and what you learned

“The training was great. I undertook a 6-week training programme that involved shadowing all of the assistive technology trainers to see their different approaches to training. I gained a good understanding of all the software that we recommend and could see firsthand the range of students that we support including the different disabilities that our recommendations work for.

For me, it’s about recognising how you can engage each student and what software can be recommended to bridge gaps for them. It’s all about how we present the software and the different options to help improve outcomes for students. I could totally resonate with the lightbulb moment. It’s great seeing it all coming together for the students when they understand exactly how the recommendations are going to work for them and their studies.”

How long do training sessions take?

“Usually around 2 hours but students can apply to DSA for more hours if needed. We are always on hand if they have questions after their training and have a student website full of useful content to aid them after sessions.”

Can you talk us through working with the students and your recommendations?

“After chatting to a Student, I found out that she was anxious about attending lectures. I recommended that we start her training on Glean software as she had been awarded this from the DSA.

After the training, the student told me where and how the software would help her. It was totally amazing to hear her voice change. For me, I absolutely love Glean and wish that I had had access to it at university.

I really enjoy Clara Read, this is a great software that supports students who need help with reading and it looks and works well too.

Talktype is great too, I use this software myself a lot as it’s great for getting down ideas, helping with emails and even what I’m writing now.

But in all honesty, all of the software that Remtek Systems trains on and installs on people’s laptops is amazing. A lot of the time the software has been designed by someone who did not have it when they were at university and could have done with it. It all has a place in supporting students and employees in the workplace.

We can take so much weight off an individual’s shoulders with the right recommendations and it’s such a privilege to see the impact that the software can make on their studies and work.”

What is the most rewarding aspect of working with the students and making these recommendations?

For me the most rewarding aspects of the role so far have been:

  • Working with all the other trainers at Remtek Systems.; gaining knowledge through their expertise and tips. I have been able to learn from their training styles on the software. I would have not gained a five-star review without their support!
  • Having students open up about their learning needs and any gaps in which they would like software to support them. At this point, I already know the software they have and I will be listening out for anything that I can show them that will support them during their time in further education.

Our trainers

Claire recently received a 5 star review on her training from a very happy student who described “As I'm writing this I've just finished my first training session with Claire, and I genuinely couldn't be more impressed by the level of professionalism, care and kindness that she exhibited. She never made me feel that any of my questions were stupid or outlandish and was extremely accommodating at all times.

I felt so supported and heard the entire session, and I'm now super confident on the software we worked with today and will be looking forward to my further sessions.”

Charlotte kindly followed up on this feedback with some more great comments for Claire just yesterday:

"It's been 3 weeks since I first posted this review and I've just completed my final training session with Claire and I could not be more impressed. Claire is genuinely just the most lovely person and I am so happy that I was allocated her as my trainer. The sessions never felt dragged out or dull, and this is largely due to Claire's engaging teaching style and bubbly personality that just shines through in every session.

I cannot thank Claire enough for all of her help, and I can only commend her immense dedication and work ethic. You can tell that she's really passionate about her job and that makes a world of difference to the learning experience. Thank you so much for all of your support and training Claire, I appreciate it so much."

We caught up with Remtek Systems’ Director John Farrar to hear his thoughts on their Assistive Technology Trainers and the great feedback for new trainer, Claire.

“All of the qualities that Claire has demonstrated make for a great student experience which is what we are all about at Remtek Systems. We are always wanting our trainers to help students achieve the “lightbulb” moment and students have expressed that they are fully confident on the software that Claire has shown them. We aim to keep building on this momentum. Well done to Claire.”


Need further assistance?

Our staff are ready to help you with your DSA needs. You can easily contact us via the following:

  • Phone: 0161 745 8353
  • Email:
  • Live Support: Chat with an assistant at Live Support


MEDION ERAZER Gaming Laptops featuring Intel CPUsOur Hardware Partners
Disability Confident EmployerReg ID: DCS014084
© 2024 Remtek Systems
Site & Privacy Controls
Site & Privacy Controls

Privacy Introduction

We do not collect any information on you by default. Please review our privacy policy & consent settings to understand & change how we handle your data. By continuing to use the site without reviewing you will find some features are disabled:

Privacy Settings

Language Selection


Privacy Policy

"We" refers to "Remtek Systems"
"You" refers to you, the user of our services

What do we collect from you:

  • No identifiable information is collected from you while you browse our website.
  • Any information submitted by you via the contact forms is sent directly to email. We do not retain anything on our website.
  • Google Analytics; although we utilise this service and it will be able to track you as a user on the website, you must opt in to invoke it. It will be turned off by default.
  • Zopim/Zendesk Chat Service; you have to opt in to use this service as it uses several analytics cookies, please check the Zendesk website. It is off by default

How do we handle collected information:

  • All information you provide to us is held internally. The only exception to this is where depending on your requirements select information is forwarded to government bodies orienting around Disable Student Allowance services.
  • Any third-party services you've opted to use have their own policies. You may review them at their respective websites.

Access to your information:

  • You have the right to request a copy of any information we hold about you. Further, you may ask for explanation, update, correction or deletion if you wish. We will only hold the information that you provide to us and therefore rely on you for its accuracy.


  • Cookies are data that is stored on your web browser:
    • They are essential for the activation of third-party services on your web browser (which reduce your privacy)
    • They are essential for anonymously storing settings for the visual changes on your web browser
    • They are used as a means of securely registering/signing in as a user on our website
  • Third party:
    • Please be aware that as you use the features on our website provided by a third-party (Google Analytics, Zopim/Zendesk), we have no control over what they record or share with other parties. Please refer to their specific cookies and privacy policies.


  • Anything stored on our website is secured on a database that uses uniquely generated encryption keys.
  • We enforce an encrypted connection to our website for added security and privacy.


  • We never share any personal data with third-party marketing.
  • We require you to opt-in so we can send you updates, offers and details of calendar events.

Third party websites

  • We have no control over how third-party entities decide to handle your data; you must therefore review their specific privacy policy.

Third party services

  • We use third-party services to enhance you user experience, if you do opt-in you're under their policies, refer to section "How do we handle collected information"


  • We are unable to ensure the privacy of data transmitted as we do not have end-to-end control in the sending and/or receiving of it.
  • Email; we monitor all emails sent to us, this includes attachments, malicious links and/or viruses

Contact us


Phone: 0161 745 8353

Post: Unit 550, Metroplex Business Park, Entrance 6, Broadway, Salford, M50 2UE

Last updated (24th May 2018)

Consent Settings

Zendesk uses a number of cookies and scripts for tracking/analytic purposes, you can review it below:

Accept All