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Covid 19 Planning and Response

Dear Customers, we hope that this message finds you and your loved ones in good health.

We have had a number of queries asking about how we are operating our business and providing services to students during this time.

The agility and robustness within our business practice has meant that we have enabled staff to work from home without impact or downtime. All day-to-day office-based administrative operations are continuing as normal and without interruption. These include, but are not limited to:

  • Answering all calls
  • Processing student orders
  • Processing quotes
  • Carrying out training
  • Operating the support desk

We have also enhanced and adapted specific services, for the current climate, allowing us to seamlessly and continuously provide services such as deliveries, setups and familiarisations whilst operating within UK Government safety guidelines; setup and orientations have moved to a contactless delivery model. Our in-house delivery engineers have been briefed accordingly so we know that we are doing all that is necessary to keep our services running whilst keeping the UK safe. Where ergonomic equipment is being supplied, or equipment is needing to be built on-site, safe solutions are being discussed on a case-by-case basis with the student and we are working with them and around their wishes.

We also continue to have a physical presence at our head-office in Manchester, keeping it manned whilst adhering to UK Government guidance and ensuring that all staff members are kept safe.

Having dedicated, employed, staff with knowledge throughout the business, not just their role, has made this process effortless and has once again demonstrated the robustness and strength within the business. It has also reinforced how valuable our team are, there importance to us and how they are at the core of our business (thanks guys!).

On a personal note, I do wish everyone is keeping safe during this time. Please do not hesitate to contact us if you have any questions regarding these or any other services.

Warm regards,


Remtek Systems Ltd

Need further assistance?

Our staff are ready to help you with your DSA needs. You can easily contact us via the following:

  • Phone: 0161 745 8353
  • Email: admin@remtek-online.co.uk
  • Live Support: Chat with an assistant at Live Support


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Privacy Policy

"We" refers to "Remtek Systems"
"You" refers to you, the user of our services

What do we collect from you:

  • No identifiable information is collected from you while you browse our website.
  • Any information submitted by you via the contact forms is sent directly to email. We do not retain anything on our website.
  • Google Analytics; although we utilise this service and it will be able to track you as a user on the website, you must opt in to invoke it. It will be turned off by default.
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How do we handle collected information:

  • All information you provide to us is held internally. The only exception to this is where depending on your requirements select information is forwarded to government bodies orienting around Disable Student Allowance services.
  • Any third-party services you've opted to use have their own policies. You may review them at their respective websites.

Access to your information:

  • You have the right to request a copy of any information we hold about you. Further, you may ask for explanation, update, correction or deletion if you wish. We will only hold the information that you provide to us and therefore rely on you for its accuracy.


  • Cookies are data that is stored on your web browser:
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    • Please be aware that as you use the features on our website provided by a third-party (Google Analytics, Zopim/Zendesk), we have no control over what they record or share with other parties. Please refer to their specific cookies and privacy policies.


  • Anything stored on our website is secured on a database that uses uniquely generated encryption keys.
  • We enforce an encrypted connection to our website for added security and privacy.


  • We never share any personal data with third-party marketing.
  • We require you to opt-in so we can send you updates, offers and details of calendar events.

Third party websites

  • We have no control over how third-party entities decide to handle your data; you must therefore review their specific privacy policy.

Third party services

  • We use third-party services to enhance you user experience, if you do opt-in you're under their policies, refer to section "How do we handle collected information"


  • We are unable to ensure the privacy of data transmitted as we do not have end-to-end control in the sending and/or receiving of it.
  • Email; we monitor all emails sent to us, this includes attachments, malicious links and/or viruses

Contact us

Email: admin@remtek-online.co.uk

Phone: 0161 745 8353

Post: Unit 550, Metroplex Business Park, Entrance 6, Broadway, Salford, M50 2UE

Last updated (24th May 2018)

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